Refund policy

Return and Refund Policy for Maliah Boutique
At Maliah Boutique, we strive to ensure the complete satisfaction of our customers. If for any reason you are not entirely satisfied with your purchase, we offer return and refund options subject to the following conditions:

Returns

  1. Return Period:
    We accept returns within 5 days of receiving the product/postmarked shipping date. Returns will not be accepted beyond this period.

  2. Return Conditions:
    To be eligible for a return, the product must be in its original condition, unused, unwashed, and with all original tags and packaging intact.

  3. Return Process:
    To initiate the return process, contact our customer service team at maliahboutiquepr@gmail.com and provide the necessary information, including the order number and reason for the return. We will provide detailed instructions on how to proceed with the return.

  4. Return Costs:
    Return shipping costs are the responsibility of the customer unless the return is due to an error on the part of Maliah Boutique or a defective product.

Refunds

  1. Shipping Refunds:
    Original shipping costs are non-refundable.

Exceptions

The following situations may not qualify for a return or refund:

  • Custom or made-to-order products.
  • Intimate or personal hygiene products.
  • Products that have been used, washed, or damaged by the customer.

Contact

If you have any questions about our return and refund policy, do not hesitate to contact us. You can email us at maliahboutiquepr@gmail.com. We will be happy to assist you with any inquiries you may have.